10. Complaints

  1. In an event of a dispute with the Partner, we will help to our best extent, within the Terms of Use to mediate and resolve the dispute. We are not a party to any agreement, dealing or transaction entered into between you and the Partner, whether as a result, directly or indirectly, from using the Service and we disclaim any and all responsibilities and/or liabilities arising from such agreement between you and the Partner.
  2. If a dispute arises between you and KFit, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, you and KFit at this moment agree that we will resolve any claim or controversy at law or equity that arises out of the Terms of Use or Platform and/or Service in agreement with this section or as you and we otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we firmly encourage you first to contact us directly to seek a resolution via e-mail at ask@kfit.com. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
  3. Our postal address is KFit Holdings Pte Ltd, 28, Bukit Pasoh Road, 089842, Singapore. Our email address is ask@kfit.com.
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