Frequently Asked Questions

General

• What is KFit?
• How does KFit work?
• Where can I use KFit?
• How do I join KFit?
• Who are KFit Service Providers?
• How do I recommend a business be added to KFit?
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Payment

• What payment methods are accepted?
• Can I change my payment method?
• Can I get a receipt for my KFit purchases?
• I’ve received a Promo Code. What do I do with it?
• How do I redeem the promo code I applied to my account?
• I have a promo code but it was not applied to my purchase.
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Account

• I just signed up and my account is in the wrong city! What do I do?
• Why do I need to provide my full name?
• How can I change my password?
• How can I change my email address, name and phone number?

Reserving and Cancelling Activities

• What do the Easy, Medium & Hard levels mean?
• What should I know before going for KFit activity?
• How do I reserve an activity?
• How to view reservations?
• How to add Favourites?
• Do I have to reserve an activity in advance?
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KFit with Friends

• Why should I invite my friends to join KFit?
• Can I book for my friends?
• What if I can’t make it for the activity that I have purchased for myself and my friends?

KFit Fitness Pass Membership

• What is the KFit Fitness Pass?
• How much does a KFit Fitness Pass cost?
• Does the membership auto-renew?
• Is there a long-term commitment for Fitness Pass?
• When does my KFit membership start?
• Is there a trial membership available?
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